Shipping Policy

Last Updated: 01/28/2025

At Somnora Home US, we are committed to providing fast and reliable shipping services. This Shipping Policy outlines our processing times, estimated delivery times, shipping costs, and other important shipping-related details.

1. Shipping Fees

We offer free shipping on all orders within the United States. For orders shipped outside the U.S., additional shipping fees may apply. Exact shipping costs will be displayed at checkout before confirming the purchase.

Shipping Overview

Stage Estimated Duration Cost
Processing Time 0-1 business day Free
Delivery Time 5 to 7 business days Free
Total Shipping Time 5 to 8 business days Free

2. Order Processing Time

Orders are processed and prepared for shipment within one business day (Monday to Friday, excluding public holidays).

Once your order is processed, it will be shipped via one of our trusted shipping partners.

3. Estimated Delivery Time

Our estimated delivery time within the United States is 5 to 7 business days (Monday to Friday).

  • Cut-off time for same-day processing: Orders placed before 2:00 PM (EST) will be processed the same business day.
  • Orders placed after this time will be processed the next business day.

Total Shipping Time

The total shipping time includes order processing and delivery time, estimated at 5 to 8 business days (Monday to Friday).

⚠️ Note: During peak shopping seasons (such as holidays or promotional events), shipping times may be extended due to high order volumes.

4. Shipping Carriers

We work with reliable shipping partners to ensure secure and timely delivery of all orders:

  • USPS (United States Postal Service) – Standard domestic shipping
  • UPS – Premium shipping for domestic and international orders
  • FedEx – Expedited and international delivery
  • DHL Express – Fast and secure international shipping

The shipping carrier is automatically selected based on the destination and shipping method chosen at checkout.

5. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive an email confirmation containing:

  • Your tracking number
  • A link to track your shipment in real time

You can use this tracking number to monitor your package’s status on our Tracking Page.

6. Customs, Duties, and Import Taxes

For orders shipped outside of the United States, customs duties and import taxes may apply. These charges vary by country and are the responsibility of the customer.

Somnora Home US does not cover customs fees, and we recommend checking with your country’s customs office for more information before placing an order.

7. Address Modifications

If you need to change your shipping address after placing an order, please contact us immediately at info@somnora-home-us.com.

  • If your order has not yet been processed, we will do our best to update the address.
  • If your order has already been shipped, we may not be able to modify the address, and you will need to contact the carrier directly for redirection options.

8. Undeliverable Packages

If an order is returned to us due to an incorrect address, refusal of delivery, or failure to pick up the package from a designated pick-up location, the following options apply:

  • Reshipping the package: Additional shipping charges may apply.
  • Refund: The order can be refunded, excluding any shipping costs incurred.

9. Customer Support

For any questions regarding our shipping policy or to inquire about an order’s status, please contact our customer support team:

We are committed to responding to all inquiries within 24 hours.